Frequently asked questions
Are the meanings of the stones scientific?
No. The meanings belong to tradition and symbolism. They do not replace medical advice.
Are the cards in French?
We offer card decks in French and in English. The language of the cards and of the booklet is shown on each product page.
Are all the stones natural?
The material is shown on each product page. Some products are made of glass or synthetic materials, such as goldstone. See Our commitments.
Which countries do you deliver to?
To mainland France (Corsica included) and to 11 other European Union countries: Germany, Austria, Belgium, Denmark, Spain, Finland, Ireland, Italy, Luxembourg, the Netherlands and Sweden (some islands are excluded). See the Delivery page.
How much does delivery cost?
The rate depends on the weight of your order and on the country. In France: €5.99 up to 250 g, €7.99 from 250 g to 2 kg, €9.99 from 2 to 5 kg, €19.99 from 5 to 30 kg. Delivery is free from €49, for orders up to 5 kg. Above 30 kg, the order is sent in two parcels (see the Delivery page).
When will I receive my order?
Allow 4 to 7 working days in France and 3 to 8 working days in the other countries we deliver to, from the moment you order. For card games and books, the dispatch time shown on the product page is added. See the Delivery page.
How do I track my order?
You will receive an email with a tracking number as soon as your order has shipped. See the Order tracking page.
Can I return an item?
Yes: you have 14 days from receipt to change your mind. Return costs are at your expense. See the Returns and refunds page.
How can I pay?
By bank card, Apple Pay, Google Pay or the other payment methods offered at checkout, through the secure payment provider Shopify Payments. We never have access to your bank details.
Do the prices include VAT?
Prices are in euros. VAT not applicable, article 293 B of the French General Tax Code.
How do I look after my stones?
See our stone guide.
How can I contact you?
Via the Contact page: we reply within 48 working hours.