Our commitments
What we promise about our stones, our photos, our texts and our reliability, in plain terms.
Stones named for what they are
Each product page states the material of the product: natural stone, wood, metal, glass, resin. We do not sell glass, a resin or a reconstituted stone under the name of a natural stone. Where a material is an imitation, a reconstituted stone or a laboratory-made product, the product page says so.
Treatments: heating, dyeing, stabilisation
Many commercially sold stones are treated: heated amethyst turns yellow (citrine), and some agates, howlites or turquoises are dyed or stabilised with a resin. This is not a flaw, but it is information you have the right to know. We ask our supplier for these details and state them in “Product details” as soon as we have them. If the product page says nothing and it matters to you, write to us before buying: we will check and give you an honest answer.
Our guides help you find your way: choosing and caring for stones, gemstone glossary, stones by colour.
Photos that show the spirit, not the detail
A natural stone is unique: its colour, veining, inclusions and size vary from one piece to another. The photos on our product pages are a guide only. The piece you receive may differ slightly from the one in the photo.
Symbolism is a tradition, not a treatment
The meanings of stones, cards and numbers belong to tradition and symbolism. We promise no healing, no result and no prediction. A stone never replaces a doctor, a psychologist or a treatment. We repeat this on our product pages and in our guides.
Safety
- Stones and beads: small parts, to be kept out of the reach of young children.
- Some stones are toxic as a powder or in water: do not put them in your mouth and do not prepare an elixir from the stone. See the stones to handle with care.
- Incense, candles and resins: never leave them unattended and ventilate the room.
Who makes the product and where it comes from
Each product page states the material and, depending on the product, the dimensions and weight. We ask our supplier for the safety information required by European regulation (name and address of the manufacturer, product identification) and keep it available on request.
Guides written with care
Our guides are written to help you understand, with sources and disagreements between authors pointed out where there are any. Found a mistake? Tell us: we will correct it.
Delivery and returns
You have 14 days from receipt to change your mind; return costs are at your expense. Details on the Delivery and Returns and refunds pages.