Refund policy

14 days to change your mind

You have 14 days from receipt of your order to exercise your right of withdrawal, without having to give a reason.

Withdrawing online

Click “Withdraw from contract here” (link at the bottom of every page), log in with the code sent by e-mail to the address used for your order, choose your order, then confirm. You will receive an acknowledgement of receipt by e-mail.

How do I return an item?

Write to us via the Contact page, stating your order number. We will reply within 48 working hours with the return address. Send the item back in the condition in which you received it, complete and, if possible, in its original packaging, within 14 days of your request. If your order was delivered in several parcels, the 14-day period to withdraw runs from receipt of the last parcel. Return costs are at your expense; we recommend a tracked shipment.

Refund

We refund the full price paid, including the initial delivery costs, using the same means of payment, no later than 14 days after receiving your request (we may wait until we have received the item or proof that it has been sent).

Faulty or damaged item?

Send us a photo via the Contact page: we will replace it or refund you, at no cost to you, under the legal guarantee of conformity (2 years).

Parcel not received?

If your order has not been delivered by the announced date, and no later than 30 days after you placed it, write to us via the Contact page. You may ask us to deliver within a reasonable additional period; failing that, you may cancel the order in writing (registered letter or e-mail) and we will refund all sums paid no later than 14 days afterwards.