Order tracking
Where is my order?
As soon as your order has shipped, you will receive an email, “Your order is on its way”, containing your tracking number and a link to follow the parcel in real time.
- Remember to check your junk mail (spam) folder.
- Tracking can take 24 to 72 hours to become active after dispatch.
- Total delivery time, from the moment you order: 4 to 7 working days in France and 3 to 8 working days in the other countries we deliver to, depending on the country (see the Delivery page). For card games and books, the dispatch time shown on the product page is added.
Can't find the email? Write to us on our Contact page with your order number: we will send you the tracking link again.
Is your parcel late? See “Parcel not received?” on the Returns and refunds page.